To establish system for providing and monitoring service level benchmarks (SLB) for water supply and wastewater management systems in 31 cities of the state having population more than 1 lakh.

As part of this endeavour, the following are the key sub objectives that are envisaged from the current assignment:

• Develop the framework for collection and reporting the service level indicators for urban water supply and waste water management, based on the handbook on Service Level Benchmarking prepared by Ministry of Urban Development.
• Enable temporal comparison as well as comparative performance within urban local bodies of the State and to the Standard Benchmarks.
• Provide access of data pertaining to service delivery in water supply and waste water management sector to key stakeholders.
• Institutionalize the Performance Measurement System so that it can aid the service providers and decision makers in further managerial action.
• Ensure easy interface with the database pertaining to service delivery indicators collected over a period of time with structured queries.

The ULBs to be covered under this assignment is provided in point no. 6 of the ToR and the indicators to be reported for water supply and waste water management systems under this assignment is provided in point no. 7. The agency responsible for data related to water supply shall be PHED (for all towns where transfer of function has not happened) and ULB’s shall be responsible for data related to water supply for the towns where water supply services transferred to then and for the data related to wastewater shall be the ULB’s.